How Can I Update the Email Address I’m Using Inside the App?

It’s easy to change or update your email address within Atlas.md so that you can continue sending emails from inside your account.

You can add or update your email address from your profile page, which is accessible from the sidebar anywhere in Atlas.md.

From here, click Edit Profile and then follow the prompts to give Atlas.md permission to populate your correspondence within the app.

Should you need to update your email address, the previous information pulled from email correspondence using the old address will be stored by Atlas.md. Once you connect with the new email address, we’ll attempt to fetch everything available in your IMAP mailbox.

Email Connection

Setting up your mailbox is easy, but note that it only works with IMAP setups – Atlas.md doesn’t support POP connections.

Here’s how it works:

Atlas.md is automated to connect to your inbox via IMAP. Atlas.md will occasionally check your email, and if it finds a message to or from an address it recognizes as a patient (because you will have noted it as such), it will tag it to the patient’s chart.

The application will make a secure connection if it’s an option on your account. Only messages from or to a patient’s known address are downloaded or even opened. The rest are completely ignored.

As always, Atlas.md takes the security and confidentiality of your data incredibly seriously. We use the same email addresses to talk to our family and friends as well as patients just like you probably do. That other information about other correspondence in our mailboxes, and yours, never gets examined, opened, or recorded in any way.

In the event Atlas.md finds an email that could be associated with more than one patient (a family of three only uses one email address, for example) it will prompt you to answer a quick series of questions to make sure the correspondence is tagged to the correct patient. Just a quick confirmation, and you’re back at it.