As a DPC provider, you want to be available for your patients in any way that’s convenient for them. Atlas allows you to do this in a number of different ways, including via video calls. As long as your patient consents to non-secure methods of communication, you can quickly and easily correspond with them using video chat. This gives you a clearer picture of your patient’s needs and allows you to provide quality care as though you were in the same room together.
Placing a Video Call
To initiate a video call, head to the patient’s profile, click on contact details, then select “Invite Patient to Video Call”. Next, select the method you would like to use to contact your patient – either email or text message. Your patient will then receive an invitation to join the call via the specified contact method.
Once the invitation has been sent, your patient will have one hour to accept the request, after which it will be canceled and you’ll have to send another invitation.
Receiving a Video Call
While waiting for your patient to answer the call, feel free to leave your patient’s chart and take care of business elsewhere on Atlas. Once your patient accepts the invitation, a confirmation page asking you to accept or reject the call will appear regardless of where you’re currently navigating. Simply accept the call and you’ll be connected.
Will Video Call Information Be Stored?
Just as with regular calls, Atlas keeps a log of every video call you have with your patients. You can view the details of each call by clicking on “All Updates” or “External Messages” on the sidebar of a patient’s profile. Note that the actual content of the call won’t be recorded, only details such as when the call took place as well as the duration of the call. From these pages, you can also manage the video call logs.
Can a Patient Initiate a Video Call?
No. Patients cannot request to video chat with you through Atlas – only you can initiate video calls with them.
Can I Request Multiple Calls at Once?
Yes. You can send video call invites to different patients. Atlas will give you the option to connect to the call on a first-come-first-served basis if more than one call is accepted by different patients simultaneously.
Can I Make and Accept Video Calls on Mobile Devices?
Doctors initiating video calls have to do so from a desktop or laptop and won’t be able to make video calls using a mobile device. Patients, however, can accept calls from both desktops and any iOS and Android mobile devices. Video calling is supported by most major browsers, the only exception being Chrome on devices using an iOS operating system.
As a DPC provider, you want to be available for your patients any way that’s convenient for them. That includes via outbound video call. As long as your patient consents to non-secure methods of communication, you can correspond with them using video chat! Get a clearer picture of your patient’s needs from far away, providing quality care just as if you were in the same room.