What Does My Inbox Do?

Your inbox (not to be confused with your Files Inbox) gathers all messages and content from external contact points with your patients, bringing everything together in one place.

Atlas.md does a great job of routing all of your messages to the patient chart that they belong to, but if for some reason you receive a message that doesn’t automatically associate with a patient, it will arrive in your inbox where you can assign it accordingly.

To assign a specific communication to a patient:

• Select the message in question
• Next, click Assign to Patient
• Check the box next to the correct patient, then click Assign
• Moving forward, that email, phone call, or text will show up in the flow of that particular patient’s chart
• If the communication isn’t relevant to any patient, you can delete it by selecting the message and then clicking Delete Message

If you’d like to take action on multiple messages at once, simply check the box next to the communications in question, click on the dropdown menu at the top of the page, and then choose the action you’d like to take.

The icon associated with the message shows the actual means of communication with the patient: phone call, email, or text. The list also shows who contacted whom, and how long ago the communication took place.

You can filter your messages by All, Unread, or Read categories in the upper right corner.