One of Atlas.md’s premiere features is that it allows you to interact with your patients first, and worry about paperwork second. Atlas.md is intuitive about tracking your correspondence, and automatically putting it in the right spot so you can focus on what’s being said in your conversation rather than remembering to log it later.

As a general rule you can apply across the external communications board, communication must go through one of Atlas.md’s channels in order to be recorded. The content of the communication isn’t being recorded – any non-relevant text messages, emails, phone calls, or Twitter messages are ignored; we don’t want to be burdened with that information! Atlas.md only cares about what pertains to your patients, because that’s what you care about.

Here’s more about how it all works:

Phone

When a patient calls your Atlas.md phone number from a number you have recorded in their chart, or vice versa, the time of the call, who initiated the call (and from what number) will be noted and tagged to the patient’s chart. The actual conversation will not be recorded. If the call is not made to the Atlas.md number, Atlas.md will have no knowledge of the correspondence.

Email

Atlas.md is set up to be your IMAP email client, only smarter. Atlas.md will occasionally check your email, and if it finds a message to or from an address it recognizes as a patient (because you will have noted it as such), it will tag it to the patient’s chart.

In the event Atlas.md finds an email that could be associated with more than one patient (a family of three only uses one email address, for example) it will prompt you to answer a quick series of questions to make sure the correspondence is tagged to the correct patient. Just a quick confirmation, and you’re back at it.

Fax

Outbound faxes are used to send prescriptions to pharmacies, but there is not a feature for inbound faxes. As an alternative to faxing something, please scan and attach the file, take a picture of the document and upload that way, or any other method of attaching files you can think of.

Social Media

Twitter: The Twitter API allows Atlas.md to pull any correspondence from your Twitter handle to a patient’s Twitter handle (again, it recognizes this because you have noted it in the patient’s chart) into the patient’s chart. While Atlas.md can see other personal correspondence, it ignores anything not patient-related.

Facebook: Facebook’s API doesn’t work like Twitter’s, so we don’t integrate it like Twitter. It doesn’t allow Atlas.md to pull content from private messages, and we don’t see the need to put public information in the patient’s chart.

Still stuck? Shoot us an email and we'll do our best to help.