If an email you’ve sent from inside Atlas.md bounces, there could be multiple reasons behind it – many of which are beyond our control.

The truth is that bounces are a common occurrence, especially when mass messages are sent. That being said, here are a few reasons why bounces might occur in the first place.

Possible Reasons Emails Bounce.

You’re sending to an invalid recipient, or the recipient’s server is blocking messages. They’re not considered valid recipients because they’re either sending spam or have bounced emails recently to other servers. Alternatively, the recipient’s mailbox might be full, or perhaps the server was just temporarily unavailable or overwhelmed. This is nothing you’ve done wrong, but it’s also nothing we can fix since it’s on the recipient’s end. If the message that bounced is urgent, you might consider sending it to a secondary email address if you have one, or calling the patient personally.

What Can We Do?

There are some cases where we can take action on a bounced email. Amazon Web Services (which is different from Amazon.com!) has a suppression list for email addresses that have bouncing or spamming problems, sort of like a grey list of recipients they don’t send anything to. But because we can’t verify the list itself we can’t tell if an email is on that list for sure. What we can do, though, is request for removal of the affected email address, which could solve the problem.

Still stuck? Shoot us an email and we'll do our best to help.