As you order prescriptions, you can select which pharmacy is most convenient for the patient to have them filled. This is where the list of pharmacy options lies.

If you can’t find the pharmacy you need, you can either pick the Custom Pharmacy option and enter the details on the form that will pop up or you can click Account > Pharmacies to add a new pharmacy to the list.

If you prefer, send an email to support about this and we’ll do our best to improve our pharmacies database to suit your needs.

Setting a pharmacy as a favorite

Do you find yourself using the same pharmacies over and over again? So do we. To make the process of selecting one of those pharmacies easier, you can simply click the star to the right of your select locations on the Pharmacies page (viewable from your Account dropdown).

Removing that pharmacy from your list of favorites is as easy as clicking the start once more.

Faxing a Prescription

When faxing a prescription to a pharmacy, you’ll notice the option to choose from those you’ve set as favorites. If for some reason you don’t see your favorited pharmacy in the options, please make sure that pharmacy has a fax number correctly listed. Not all pharmacies have fax numbers associated with them (although our database is continually growing!) but you can manually add the fax number from the Account > Pharmacies page.

Still stuck? Shoot us an email and we'll do our best to help.