Email Bounces

Sometimes emails don’t always send correctly, especially when bulk messages are sent. There could be multiple reasons why an email you sent from inside Atlas.md bounces, many of which are beyond our control.

Possible Reasons Emails Bounce

Here are a few reasons why bounces might occur:

• You’re sending to an invalid recipient or the recipient’s server is blocking messages
• They’re not considered valid recipients because they’re either sending spam or have bounced emails recently to other servers
• Alternatively, the recipient’s mailbox might be full, or perhaps the server was just temporarily unavailable or overwhelmed

This is nothing you’ve done wrong, but it’s also nothing we can fix since it’s on the recipient’s end.

If the message that bounced is urgent, you might consider sending it to a secondary email address if you have one or calling the patient personally.

What Can We Do?

There are some cases where we can take action on a bounced email.

Amazon Web Services has a suppression list for email addresses that have bouncing or spamming problems, sort of like a grey list of recipients so they don’t send anything.

But because we can’t verify the list itself we can’t tell if an email is on that list for sure. What we can do, though, is request for removal of the affected email address, which could solve the problem.