SMS Auto-Responder


When you’re on vacation, or out of the office for any reason, you can set an auto-response SMS message to automatically respond to patients who send you an SMS message during that time.

How to Set Up Your SMS Auto-Response

To set your SMS auto-response, go to your profile and select “Phone Services.” From there, check the box designated for “Enable SMS auto-reply.” Once selected, you can also set how long you want the auto-response to run. Enter the date you’d like it to stop in the “Unavailable Until:” field. The message will run until midnight of that date, at which point they’ll disable automatically.

Next, enter your auto-response message in the appropriate field, and you’re done!

A final note. Patients will receive your auto-response only once a day to avoid overwhelming them with automatic messages. Meaning once they’ve received your auto-response once, they won’t receive it again until the next day, even if they text you again that same day.

Still stuck? Shoot us an email and we'll do our best to help.