SMS Auto-Reply
SMS Auto-Reply allows Atlas.md to automatically respond to patients who send you text messages while you’re unavailable. This confirms their message was received and sets expectations for when they may receive a response.
You can configure SMS Auto-Reply to run for a specific period of time or automatically outside of your configured provider hours.
How to Set Up Your SMS Auto-Reply
- From the dashboard, open your profile using the sidebar navigation
- Select Phone Services
- Find the Enable SMS Auto-Reply dropdown menu and choose your preferred mode:
- Disabled
- Time-Limited
- After-Hours
- If selecting After-Hours, enter an auto-reply message. Once configured, the auto-reply activates automatically when messages arrive outside of the provider’s configured hours.
- If using Time-Limited, enter an auto-reply message and set your Unavailable Until date. * The message will run until midnight of that date.
- Once you’re happy with your selection, click Save
Patients will receive your auto-reply once per day. If they send additional messages after receiving the auto-reply, they will not receive another until the following day.
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