My Phone Number is Changing. How Can I Update It?


When you enable Phone Services in Atlas.md, you’re assigned your own Atlas.md phone number. Moving forward, Atlas.md will use this phone number to communicate with patients using whatever alternative number you designate (for example, your cell phone, or your office phone).

Your Atlas.md number cannot be altered once it’s created. You can, however, update or change the alternative number Atlas.md uses to reach you. Here’s another look at the flow of this process: When you call a patient through Atlas.md, the app first calls the designated phone number you’ve set in your forwarding preferences. Once you answer, Atlas.md calls your patient and connects the two of you like a regular phone call. This correspondence is recorded in your patient’s chart. You can set/update this phone number from the My Profile Page in the Account section.

Regardless of how many times you update the forwarding preferences on your account, past data will be stored within Atlas.md; you don’t have to worry about losing data, as long as your correspondence is initially through your Atlas.md phone number.

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