Your Atlas.md phone number can’t be changed once it’s created. But you can update the alternative number that Atlas.md forwards to, like your cell or office phone.
This is useful when you switch phones or move offices and need calls to reach you at a new number.
How call forwarding works
When you enable Phone Services and register with the phone carriers, you’re assigned your own Atlas.md phone number. Atlas.md uses that number to talk with patients, while routing calls to whatever alternative number you set.
When you call a patient through Atlas.md:
- Atlas.md first calls the number you set in your forwarding preferences.
- Once you answer, Atlas.md calls your patient and connects you both like a normal phone call.
- The call is recorded in the patient’s chart.
Updating your forwarding number
- Go to your dashboard.
- Click the profile icon in the upper left.
- Select Edit Profile.
- Scroll down to Mobile Phone Number.
- Update it as needed.
You can change this number as many times as you like. As long as your calls start through your Atlas.md phone number, past correspondence stays saved in Atlas.md and won’t be lost.
