Sometimes a fax message fails to send. If this happens, we’ll let you know why it failed and to whom the failed message was sent. You’ll also have the option to easily send the fax again without re-entering all of the information.

If the Fax Fails

If a fax message doesn’t go through properly, a message that it failed along with the option to view details on why it failed and the ability to resend the message will appear in the stream inside the patient’s chart.

An email notification will also be sent to the sender of the fax alerting them of the failure and what steps to take next.

Resending a Successful Fax

If needed, you can also resend a fax that was sent successfully by navigating to the fax note in the patient’s chart. Here’s how:

  • Select the fax note in the patient’s chart
  • Click Resend Fax
  • The fax will be sent without having to re-enter any information

If you have questions about faxing in, check out our fax troubleshooting guide or else contact support for help.

Still stuck? Shoot us an email and we'll do our best to help.