When a patient or company makes an online payment, Atlas.md handles the transaction through Stripe, our payment-processing partner. Once the funds become available in Stripe, they are included in an automatic payout to your clinic’s connected bank account.
What Happens After a Payment Is Made?
Each Atlas.md account is connected to a Stripe account. Stripe provides the banking infrastructure used to securely process card and bank payments.
After a payment is submitted:
- Stripe processes the payment.
- Any applicable payment-processing fees are deducted.
- Once the funds become available, they are included in a payout to your clinic.
- The payout is deposited into the bank account connected to Atlas.md.
Payment processing and payouts are separate steps. Processing moves the payment from the patient’s payment method. A payout moves the available funds from Stripe to your clinic’s bank account.
When Will the Money Reach My Bank Account?
Payment processing and payouts happen on separate timelines.
For ACH payments, funds become available in two business days.
Once a payout begins, Atlas.md will send you an email showing the amount included and when you can expect it to reach your clinic’s bank account.
For more information about bank-account verification and ACH processing, check out our ACH support article.
Where Are My Payouts Sent?
Payouts are sent to the bank account listed under Account → Clinic Billing.
Make sure the information on this page is accurate so your payouts reach the correct account.
To learn more about managing your payout account and transfer notifications, see our support article on clinic billing.
Are There Fees?
Atlas.md deducts applicable payment-processing fees from the payment before the remaining funds are included in your payout.
Because processing rates may change, we keep the current figures on our Pricing page. See current pricing.
What if a Payout Fails?
Atlas.md will email you if a payout cannot be completed. This usually means the bank-account information connected to your clinic is incorrect or incomplete.
Follow the link in the email or go to Account → Clinic Billing to review and update your payout information.
