Video Calls

As a DPC provider, you want to be available for your patients in any convenient way. Atlas.md allows you to do this in several ways, including via video calls.

This gives you a clearer picture of your patient’s needs and will enable you to provide quality care as though you were in the same room together.

Placing a Video Call

To initiate a video call:

• Head to the patient’s chart
• Open up the patient’s profile by clicking on their photo in the upper left corner
• Click on Contact Details
• Then select Invite Patient to Video Call
• Next, select the method you want to use to contact your patient – email or text message.

Your patient will receive an invitation to join the call via the specified contact method.

Once the invitation has been sent, your patient has one hour to accept the request. After that, it expires, and you’ll have to send another invitation.

Adjusting Settings on a Video Call

Once you’ve connected with your patient, you can adjust a few settings using the toolbar at the bottom of the video:

• Enable or disable your webcam
• Enable or disable your microphone
• Enable or disable fullscreen

Patients will have the same controls to manage their own visual, audio, and fullscreen options.

Receiving a Video Call

If your patient doesn’t answer immediately, feel free to leave their chart and take care of business elsewhere on Atlas.md.

Once your patient accepts the invitation, a confirmation page asking you to accept or reject the call will appear regardless of where you are in the EMR.

Simply accept the call, and you’ll be connected.

Will Video Call Information Be Stored?

Just as with regular calls, Atlas keeps a log of every video call you have with your patients.

You can view the details of each call by clicking on All Updates or External Messages on the sidebar of a patient’s profile.

Note that the actual content of the call won’t be recorded, only details such as when and how long the call lasted.

Can a Patient Initiate a Video Call?

No. Patients cannot request video chat with you through Atlas.md – only you can initiate video calls with them.

Can I Request Multiple Calls at Once?

Yes. You can send video call invites to different patients. If more than one call is accepted by different patients simultaneously, Atlas.md will allow you to connect to the call on a first-come-first-served basis.

Can I Make and Accept Video Calls on Mobile Devices?

Doctors initiating video calls must do so from a desktop or laptop and cannot use a mobile device.

Patients, however, can accept calls from both desktops and any iOS and Android mobile devices. Most major browsers, except Chrome, support video calling on devices using an iOS operating system.