Two Step Authentication on Login

What is two step authentication?

Two step authentication is a process that more securely protects the data in your account from devious hackers, or unprotected devices. With this extra step, if your password gets stolen by a hacker, he would still need access to your physical mobile phone before he could successfully log in to the software. For physicians who log into the app using multiple devices and work from various locations, the option for an extra login step provides an additional layer of security not only for the app, but for their piece of mind as well.

Before enabling two step authentication, it’s important to verify that all users on the account have valid physical mobile phone numbers entered to ensure the security code can be successfully sent. See below for instructions on how to turn two step authentication on.

After enabling this feature, you’ll be required to complete the two-step process upon your next login. You’ll be prompted to enter a security code, which will have been sent to the cell phone number you’ve listed on your account. Plug in that code to safely log in to your device. You can also check the box to “remember this device” so the dual step process only applies once.

How to Activate or Deactivate Two Step Authentication

Only Account Administrators have permission to enable or disable this feature. From your account profile, you can elect to deactivate or activate two-step login authentication. The feature is deactivated by default.

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