How Can I Update My Atlas.md Phone Information?
Atlas.md acts as a go-between for your private phone numbers, so you can stay reachable without giving patients your personal contact info. Patients only see your Atlas.md number, which means you can change where calls and texts go whenever you need to.
You update these settings from the Phone Services page, found in the settings panel on the sidebar. Click any box to edit it.
What you can set
- Number the app will call — When you call a patient from the app, the call connects through this number.
- Forward SMS messages to — Every text a patient sends you goes to this number, so you can chat back and forth. For more, see how SMS forwarding works.
- Forward calls to (office hours) — Calls to your Atlas.md number on weekdays between 9am and 5pm go to this number.
- Forward calls to (rest) — Calls to your Atlas.md number outside those office hours go to this number. Learn more about forwarding your calls.
- Caller ID — Sets the number patients see when you call from the app. You can use your real number or your Atlas.md phone number. Atlas.md can only track incoming calls when they’re made to your Atlas.md number.
If you don’t see these options, you may need to enable Phone Services first.
