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Help center What Should I Do If I See a Suspicious Charge?

What Should I Do If I See a Suspicious Charge?

If you notice a charge on your Atlas Balance card that looks unusual or incorrect, don’t worry, you can take action quickly.

First, review the transaction details in your Cards or Account dashboard to make sure it’s not a payment you forgot about.

If the charge still seems suspicious:

  • Freeze the card immediately to prevent further transactions.
  • Contact support at balance@atlas.md and send us the transaction details. Include the date, amount, and merchant if possible.

Our team will investigate the charge and help resolve it. We may issue a replacement card if needed, and any confirmed fraudulent transactions will be submitted to Stripe and the card network dispute process for resolution, according to our security policy.

Still stuck? We’re here to help.

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Atlas.md is not a bank. Atlas.md partners with Stripe Payments Company for money transmission services and account services with funds held at Fifth Third Bank N.A., Member FDIC. Atlas Balance Visa® Commercial cards are powered by Stripe and issued by Celtic Bank.

Stripe Treasury Accounts are eligible for FDIC pass-through deposit insurance if they meet certain requirements. The accounts are eligible only to the extent pass-through insurance is permitted by the rules and regulations of the FDIC, and if the requirements for pass-through insurance are satisfied. The FDIC insurance applies up to 250,000 USD per depositor, per financial institution, for deposits held in the same ownership capacity. Neither Stripe nor Atlas.md are an FDIC insured institution. The FDIC's deposit insurance coverage only protects against the failure of an FDIC insured depository institution. READ MORE