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How Do I Freeze, Replace, or Cancel a Spending Card?

If a card is lost, stolen, or no longer needed, you can freeze, replace, or cancel it instantly from your Atlas Balance dashboard.

How to Freeze a Card

Need to temporarily stop a card from being used? You can freeze it in just a few clicks.

From the sidebar navigation, click Cards and select the card you want to freeze.
On the card details screen, click Freeze Card.
Confirm your choice, and the card will be immediately disabled—it won't be able to make any payments until you unfreeze it.

How to Replace a Card

If a card is lost, damaged, or needs updating, you can replace it directly from your dashboard.

From the Cards screen, click Replace Card.
Select the reason for replacing the card, then review the card issuance details.
Once everything looks correct, click Replace Card. The user will receive an email with all the details.

After replacement, the old card will no longer work. You'll get a new card number along with updated transaction tracking information.

How to Cancel a Card

If a card is no longer needed or should be permanently deactivated, you can cancel it directly from your dashboard.

From the Cards screen, select the card you want to cancel and click Cancel Card.
Select the reason for cancellation and review any relevant details.
Once cancelled, the card will no longer work, and all future transaction attempts will be declined.

Your account will reflect the cancelled card, and any associated transaction tracking will be updated.

Fees for Spending Cards

First card: Free
Replacement physical card: $5
Virtual cards: Free to issue and replace

Any applicable fees will be shown during the process.

Still stuck? We’re here to help.

Atlas.md is not a bank. Atlas.md partners with Stripe Payments Company for money transmission services and account services with funds held at Fifth Third Bank N.A., Member FDIC. Atlas Balance Visa® Commercial cards are powered by Stripe and issued by Celtic Bank.

Stripe Treasury Accounts are eligible for FDIC pass-through deposit insurance if they meet certain requirements. The accounts are eligible only to the extent pass-through insurance is permitted by the rules and regulations of the FDIC, and if the requirements for pass-through insurance are satisfied. The FDIC insurance applies up to 250,000 USD per depositor, per financial institution, for deposits held in the same ownership capacity. Neither Stripe nor Atlas.md are an FDIC insured institution. The FDIC's deposit insurance coverage only protects against the failure of an FDIC insured depository institution. READ MORE