Atlas Balance
Help Center

How Do I Close My Atlas Balance Account?

We're sorry to see you go, but closing your Atlas Balance account is simple.

Simply contact support and let us know you'd like to close your Atlas Balance account. We'll verify your identity and confirm the request.

Before we close the account, you'll need to move any remaining funds to an external bank account.

Once your balance is at $0, we'll deactivate the account and confirm closure via email.

What Happens After My Account Is Closed?

Once your account is closed:

You'll no longer be able to send or receive payments through Atlas Balance
Your transaction history will remain available for a limited time
Any linked spending cards will be automatically deactivated

Can I Reopen my Account Later?

If your clinic is still eligible, you can request to reopen an Atlas Balance account at any time. Reach out to support, and we'll guide you through the process.

Still stuck? We’re here to help.

Atlas.md is not a bank. Atlas.md partners with Stripe Payments Company for money transmission services and account services with funds held at Fifth Third Bank N.A., Member FDIC. Atlas Balance Visa® Commercial cards are powered by Stripe and issued by Celtic Bank.

Stripe Treasury Accounts are eligible for FDIC pass-through deposit insurance if they meet certain requirements. The accounts are eligible only to the extent pass-through insurance is permitted by the rules and regulations of the FDIC, and if the requirements for pass-through insurance are satisfied. The FDIC insurance applies up to 250,000 USD per depositor, per financial institution, for deposits held in the same ownership capacity. Neither Stripe nor Atlas.md are an FDIC insured institution. The FDIC's deposit insurance coverage only protects against the failure of an FDIC insured depository institution. READ MORE